McAfee has developed high-tech features for better protection of data by rendering True Key attribute. With this true key feature, only the owner or the subscriber can access their account by unlocking the account within a different and more secure way. Since the feature is advanced, the organization is providing user-friendly McAfee Customer Service in case a user encounters any complexity understanding the feature. Mentioning about complexity, the True Key master password of McAfee shows authentication error in most of the cases. Though the error is sensitive, users can fix it by performing troubleshooting steps or getting McAfee Support.
To resolve the error by manual steps, refer to the procedure below and learn how to reset or change McAfee True Key Master Passwords. The solutions given below will guide you to make changes in your system manually.
Please note that the method to fix the error is particularly for Windows PC. The process might not work if implied on iOS or Android device. If you attempt to execute the steps on such device, it could result in media or data loss. If you find the steps complex to be executed, you can always get in touch with McAfee Customer Support for a much user-friendly experience.
If you are able to log in to your True Key, use the procedure to change your Master Password given below.
- Login to your McAfee True Key
- Go to the your profile by clicking on the top-right corner of the page
- Click on the Edit button available on the My Factors option to change Master password
- Re-enter your Master password and verify it
- Proceed next by clicking on ‘Change Password’
The Master password of your account has been successfully changed now. You can verify it by logging out and then log in to your McAfee account. After you perform all the steps and you see any message about the process incompletion or something went wrong, make sure that you have entered correct password in the field of Current Password. In case you face any complexity while executing the steps, you can get McAfee Customer Service by professionals to resolve you problem related to your McAfee product.
You can choose to perform another solution to fix the problem if you are unable to reset the Master password. This method explains how to change password by the option of Forget Master Password. The solution only works only in two cases:
- The option of Master Password Reset Is not disabled in your profile preference of True Key. Change the setting to Disable as it is enabled by default
- You either configured minimum two additional authentication factors previously, or any alternative ways of logging in to your True key mentioned below:
- Second device
Change the password only on the trusted device that has been added to your account. If you attempt to perform these steps from an unknown device, it could lead to McAfee authentication problem. Trusted device are those that you add to your account so to recognize and detect if your account is being logged in by some new device. By allowing the access to devices, you add them to the list of your trusted device and that will ensure whether the device you use to sign in is trusted or not. If you have attempted to log in your McAfee account and you notice other problems with your account, directly reach to McAfee Customer Support for assistance.
An expert in technical writing, James Watson has been studying and writing on all the latest technologies. Covering major topics like Outlook, Internet security services, Microsoft and Antivirus, he strives to grab knowledge of even minor updates or changes occurring in the current technological world. Many publishers have published a number of articles written by him.